Terms:

Cloud Retails accepts PayPal, NetBanking, Visa, Mastercard, AMEX,DISCOVER, checks, Cash, UPI, BHIM. Please allow us 14 days for funds to clear in our bank if you pay with a personal check.

Returned Merchandise Policy (RMA):

1.All shipping and handling costs are borne by CLOUDRETAILS.
2.Your satisfaction is very important to us. CloudRetails.com offers a "TOTAL satisfaction" return policy for most products that you purchase from us. Under this policy, you may return products that you purchased from CloudRetails for credit or a refund of the purchase price paid, no fees applies for returns. Please inspect your product for damage or defects upon delivery. List on the bill of lading any damage to the merchandise and/or the quantities missing before signing the bill of lading and report to us within 3 days. If the correct product is delivered in acceptable condition, but you would like to return it for any reason, you have 7 days following delivery to request cancellation from your account, a return pickup agent will pickup package with return slip which is supplied/printed at bottom of shipping label. All returing items must be well-packaged in the original packing and pickup agent may inspect package items if package was opened before returning. CloudRetails reserves the right to reject any returned product for health safety reasons or if we find the product replaced or in anything other than new condition. Due to the health & safety guidelines, the following items are not returnable:Oversized items more than 50kgs, Heavy Machinery ( Above 100kg ), Commodes, shower chairs, raised toilet seats, transfer bench, mattresses, overlay mattresses, and air mattresses can not be returned under any circumstances.
3. Digital Goods or Licesnes like Digital Products, Microsoft Volume Licenses, Cloud Services Licenses,Specialized Software Products and other Software Products can not be returned under any circumstances. If you are not sure of a digital product of service, kindly confirm with SKU before placing orders. Anonymous orders may be rejected or cancelled any time, if it creates conflict of interest with CLOUDRETAILS or OEMs. We will provide details why order is cancelled.
4. Discounted Software Licenses for Non-profits and Educational Institutes requires customer pre-qualification, If you already are not a existing Non-profits or Educational institute, you must get such registration/qualification before buying such Educational and Non-Profit Softwares Licenses.
5. Some of items to be shipped/returned, a customer may be required / asked to submit ID proof.

Refund Policy:

Incase your order is cancelled. Refund should automatically be credited to your account from which it was paid within 15 days. There is no deviation on this on any request or circumstances for refunding amounts & mode of refund.

Warranty Policy:

The limited warranty period is one year from the date of purchase except the following items: (a) All the components of wheelchairs/scooters except the main frames of the wheelchairs/scooters -- six months only. (b) Mattress and seat cushions have six months warranty only The warranty provided by Cloud Retails does not cover: (a) Exterior cosmetic damage (b) Damage, defect, or failure caused by operation of unit incorrect voltages (c) Misuse or improper operation Should the product defect occur during the warranty period, CloudRetails, will, at its options direct supplier or manufaturer to repair or replace the product at no additional charge. How to contact us Office Hours: 8:00 AM - 6:00 PM(IST Time) Monday to Friday Contact us here